Ncwapp takes your privacy seriously. This page explains in plain English — what data we collect, why we collect it, how we protect it, and what rights you have.
How ncwapp is committed to protecting your information — explained simply
📌 Summary: ncwapp collects your information solely to provide its services — never to sell it. Your data is fully encrypted and will not be shared with anyone without your consent.
Ncwapp only collects information that is necessary to provide you with a fair and secure service. Below is a detailed breakdown of what data is collected and how.
For bKash or Nagad transactions, ncwapp stores only the transaction reference number and amount. Your mobile banking PIN or full account details are never stored on ncwapp's servers — they are processed directly through the payment gateway.
| Data Type | When It's Collected | Why It's Needed |
|---|---|---|
| Mobile Number | At Registration | Account Verification & OTP |
| National ID Card | During KYC Verification | Age Verification & Fraud Prevention |
| IP Address | Each Session | Security & Fraud Detection |
| Transaction Data | Payment Time | Records & Dispute Resolution |
| Betting History | On every bet | Account Management |
Ncwapp uses your information only for specific purposes. Every use has a clear reason behind it, and your data is never used beyond that stated purpose.
⚠️ What we do not do: ncwapp does not sell, rent, or share your information with third parties for marketing purposes without your consent.
Ncwapp follows a multi-layered approach to data security, using several technologies and processes. Each layer is designed to address a specific type of threat.
If you notice any security issue or suspicious activity on your account, contact us immediately via live chat or at support@ncwapp.best. ncwapp will never ask for your password or full card number by email or SMS — any such message is a scam.
As an ncwapp member, you have important rights regarding your personal data. To exercise any of these rights, please reach out to our support team.
You can request to see what information ncwapp holds about you — we will provide it within 30 days.
If any of your information is incorrect, contact our support team to have it corrected. It will be reviewed and updated accordingly.
If you close your account, you may request deletion of any data that is not subject to legal retention obligations.
You may object to the use of your data for specific purposes, particularly for marketing communications.
You can request an export of your data in a readable format (e.g., CSV).
If you have any concerns about data protection, you can raise them directly with our support team or the relevant authority.
Cookies are small files stored in your browser. ncwapp uses cookies to improve your experience. The different types of cookies we use are explained below.
You can disable optional cookies through your browser settings. However, disabling essential cookies may affect certain features of the platform.
Ncwapp does not retain data beyond what is necessary. Separate retention periods are defined for different categories of information.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | 5 Years After Account Closure | Legal Obligations |
| Transaction Records | 7 Years | Financial Regulatory Requirements |
| KYC Documents | 5 Years After Account Closure | Regulatory Requirements |
| Betting History | 3 Years | Dispute Resolution |
| Support Chat Logs | 1 Year | Service Quality Improvement |
| Session Logs | 90 Days | Security Monitoring |
Once the retention period expires, data is automatically deleted through a secure process.
Ncwapp strictly prohibits anyone under 18 from using the platform. We actively enforce protections for minors.
Ncwapp may update this Privacy Policy when necessary. For any significant changes, members will be notified in advance by SMS or email.
Continued use of the platform after any changes will be taken as your acceptance of the updated policy. We recommend checking this page occasionally — the "Last Updated" date is shown at the top.
If you have any questions about this Privacy Policy or wish to exercise your rights, please get in touch with us.
Learn More Terms & Conditions and Responsible Gaming page as well.
Straight answers to your questions, in plain language
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